|We offer shipping service via UPS. We offer our customers the following shipping options:
Shipping Time: Orders placed on our site usually ship the same day unless a product is out of stock.
Calculating Shipping Cost: It’s easy to calculate shipping costs on our Web site before you purchase a product. Just follow the steps below.
Checking Order Status: To check the status of an order, click the Your Account link in the upper right corner of each page and login to your account. Orders that are awaiting shipment are defined as Pending while orders that have shipped are labeled Closed. Once an order has been shipped, you can view the tracking number in order to determine a delivery date from the shipping carrier.
|In order to make a return you must contact customer service to receive a return authorization number. In order to return a product for a refund, the product must be returned in the original packaging unopened. Products that have been opened are not refundable. All downriggers, Ace Line Haulers, electronics, shrimp pots and crab pots cannot be returned for a refund. Broken fishing rods must be sent to the manufacture.
How do I return an item to John’s Sporting Goods?
1. The return must be made within 30 days of receipt. Enclose your original receipt and indicate the reason you are returning it. This information helps us to prevent any future disappointments. The product cannot be used. Return applies only to new items without any use.
2. Upon receipt and inspection of the product, credit will be processed against the credit card used for the purchase. If you paid by money order, we will mail you a refund. Please allow 14 days after our receipt for processing your credit or mailing your refund.
All return shipping fees will be paid by the purchaser (This includes exchanges).
Returned items are subject to a 15% restocking fee plus any shipping fees that were incurred by John’s Sporting Goods.
If you receive a product that was damaged in shipping, please contact customer service.
Phone: (425) 259-3056
Email: Visit the Contact Page
|We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period! We created this policy to demonstrate our firm commitment to your privacy.
|Credit Card Security: Shopping at our site is secure and safe because all personal and credit card information is encrypted and protected using the Secure Socket Layer Protocol (SSL). When you press the Check Out button at the point of purchase, your credit card information is transferred in encrypted form. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the lower corner of your browser screen during the checkout process.
How do we ensure security?
How to deal with fraudulent charges?