Terms and Conditions | John's Sporting Goods
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Shipping Policy:

We offer shipping service via UPS. We offer our customers the following shipping options:

  • Domestic (Excl. Alaska & Hawaii): UPS Ground, UPS 3 Day Select, UPS 2 Day Air, UPS NextDay Air
  • Orders to Alaska & Hawaii: UPS 2 Day Air, UPS NextDay Air
  • International: UPS Worldwide Expedited, UPS Worldwide Express, UPS Worldwide Express Plus

Shipping Time: Orders placed on our site usually ship the same day unless a product is out of stock.

Calculating Shipping Cost: It’s easy to calculate shipping costs on our Web site before you purchase a product. Just follow the steps below.

  • Add your items to the shopping cart (Login to your account or create a new account).
  • Complete the first three steps of the checkout process to view your shipping cost.

Checking Order Status: To check the status of an order, click the Your Account link in the upper right corner of each page and login to your account. Orders that are awaiting shipment are defined as Pending while orders that have shipped are labeled Closed. Once an order has been shipped, you can view the tracking number in order to determine a delivery date from the shipping carrier.

Returns Policy:

In order to make a return you must contact customer service to receive a return authorization number. In order to return a product for a refund, the product must be returned in the original packaging unopened. Products that have been opened are not refundable.  All downriggers, Ace Line Haulers, electronics, shrimp pots and crab pots cannot be returned for a refund.  Broken fishing rods must be sent to the manufacture.

 

How do I return an item to John’s Sporting Goods?
1. The return must be made within 30 days of receipt.  Enclose your original receipt and indicate the reason you are returning it.  This information helps us to prevent any future disappointments.  The product cannot be used.  Return applies only to new items without any use.

2. Upon receipt and inspection of the product, credit will be processed against the credit card used for the purchase.  If you paid by money order, we will mail you a refund.  Please allow 14 days after our receipt for processing your credit or mailing your refund.

All return shipping fees will be paid by the purchaser (This includes exchanges). 

Returned items are subject to a 15% restocking fee plus any shipping fees that were incurred by John’s Sporting Goods.

 

 

Damaged products?

If you receive a product that was damaged in shipping, please contact customer service.

 

Customer Service:

Phone: (425) 259-3056

Email: Visit the Contact Page

 

Privacy Policy:

We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period! We created this policy to demonstrate our firm commitment to your privacy.

Cookies at our site: Our site uses cookies exclusively for the purpose of keeping track of your shopping cart. We do not use cookies for other purposes. You can reject cookies and still use our site, however, it will disable the ability for the site to recognize your cart or your account.

Changes to our Privacy Policy: Internet dynamics continually change and it is possible that the Privacy Policy could undergo slight changes, although any such changes would most likely be minimal. However, if any substantial changes are made to the policy, we will make every effort to notify customers through prominent notices on the site.

Security Policy:

Credit Card Security: Shopping at our site is secure and safe because all personal and credit card information is encrypted and protected using the Secure Socket Layer Protocol (SSL). When you press the Check Out button at the point of purchase, your credit card information is transferred in encrypted form. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the lower corner of your browser screen during the checkout process.

How do we ensure security?
We use SSL (Secure Sockets Layer) technology to encrypt your name, address, and credit card number, so that your personal data cannot be accessed while traveling over the Internet. Learn more about SSL

How to deal with fraudulent charges?
Under the terms of the United States Fair Credit Billing Act, your credit card provider cannot hold you liable for more than $50 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

 

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